Middle-class, white women ran Jane. The women who used the service were housewives, students, and poor women. They were of all races. A woman was referred to Jane through many different sources. Jane was listed in the phone book under the name Jane Howe. Word of mouth, alternative newspapers, and referrals from doctors and even from the police caused Jane to become well known in Chicago. A woman contacted "the Service," as members called Jane. She was directed to "the front" where she was given counseling before the procedure. She was told what was going to happen to her body and during the abortion. Jane wanted women to feel a part of the procedure, not something that was being done to them. They were encouraged to talk about their personal lives, what was going on, and how they felt with the counselors. This was part of the effectiveness of Jane. The women created a warm, friendly environment for clients. After this session, the woman and other women were driven to "the place." This is where she was blindfolded to protect the identity of the abortionist. There were counselors here too, to hold her hand during the abortion. One woman, "Susan" had an abortion in 1971 after her IUD failed her. "The women there were so warm, and they explained everything. And a counselor was with me the whole time. Afterward, I felt queasy because I hadn't eaten anything and someone made me an egg. A few days later, my counselor called to make sure I was doing OK. It was the best medical experience I ever had," she recalls.